Support

…extremely effective and in a very short space of time we started noticing benefits almost immediately in terms of the technical experience they provided us with and the manner in which they were able to expedite tasks quickly and correctly.Supply Chain Applications Support Team Leader, BSkyB

Cooper Software knows that one of the key costs in managing an on-going IFS Implementation is Support and Maintenance. Many of our clients are looking for a more proactive support option than IFS provides that deals with packaged IFS Extensions and delivers managed IFS Support resolution. That is why Cooper Software offer advanced ‘IFS Support Plus’ services. By utilising our Rapid Solution Delivery Software we have the unique capability of being able to monitor system transactions from the user interface side. We can debug individual IFS transactions to identify bottlenecks and pinpoint problem areas. Our extensive Oracle DBA experience and detailed knowledge of the underlying IFS Database tables, views and APIs enables us to optimise the performance of your IFS system to work most effectively.

In House Diagnosis and Repair

Support items that don’t have to go to IFS Support are dealt with by the Cooper Software Support Team resulting in faster turnaround, enhanced end user experience, increased usability of the application and ultimately resulting in additional time being freed up within your IT team to spend on higher priority items.

A Triage and Support Management Service

Cooper Software manages the incidents between the IFS User and IFS Support to help resolve support issues faster. Scheduling and prioritising is achieved more effectively when crucial items are to be delivered to production. Increased efficiency and usability ensures the minimum disruption to your live environment.

Acceptance Testing and Resolution Management

Our investment in comprehensive infrastructure at our head office means we can provide a test and deploy service to verify fixes provided by IFS, before they are released to the end user. We reduce the time spent on individual cases and often reduce the proliferation of multiple IFS environments.