Managed Service Desk
Lighten the load - your support needs covered
Any ERP implementation requires expert support to make the most of the investment and guarantee success. With support needed around the clock, many companies lack the level of expertise and availability required to provide their users with the level of support they need.
Our Support Desk offers 1st and 2nd line support for your ERP solution and is designed to enhance and supplement end user capability, as well as empower users with the ability, know-how and tools to solve complex problems.
Manned by full-time support experts, with extensive experience of our solutions and products, our Support Desk lightens the load allowing you to deal with support requests quickly and more accurately, freeing up internal resources for other critical projects.
Our support team also has access to our comprehensive Knowledgebase, which is a centralised online library of information based on the hundreds of ERP projects we’ve undertaken for our customers. Our clients benefit from enhanced support for their end users, reduced running costs and a rapid up-skilling of their support capability.
Whatever your level of support requirements, 24/7 or ad-hoc hours, we have a support package to suit your solution and business needs:
Fully-managed service, taking complete ownership of your support desk
Semi-managed service, supplementing in house resources
Call-off and ad-hoc support
Business hours or 24/7 cover
Our clients benefit from enhanced support for their end users, reduced running costs and a rapid up-skilling of their support capability. Our Support Desk also offers a menu card of optional services, such as technical support and report writing, to lighten the load on the internal IT team
Whatever your level of support requirements, 24/7 or ad-hoc hours, we have a support package to suit your solution and business needs.
“Partnering with Cooper Software to deliver our IFS support requirement ensures that our users have the ability to access the knowledge and support they need, when they need it. As well as freeing up our own internal resources and facilitating the smooth running of our IFS Applications solution, our users are benefiting from a high level of knowledge transfer, significantly increasing their own understanding of the solution.”
INFORMATION SYSTEMS MANAGER, EMINOX