Cooper Software are delighted to announce that the company has recently completed a NetSuite implementation project for leading road traffic management company, Contraflow. Founded in 1987, Contraflow delivers effective traffic management solutions across various industry sectors – from small lane closures, facilitating construction site access, through to major road construction schemes.
Like many businesses, Contraflow focused on customer operations, and used word processing and spreadsheets for administration and accounting, before introducing the Pegasus Opera accounting software to manage finance. Contract management, customer communication and all other aspects relied increasingly on Microsoft Word, Excel, and email – with accompanying levels of manual input and frustration.What’s more, Contraflow found that in tendering for new contracts, they were scoring well in project, price and health and safety policies; but low when it came to criteria which the awarding bodies recognised as reflecting contractor efficiency, visibility and control – such as integrated business systems. And with the increasing importance of being considered for contracts with Framework agreements in the public sector, and customers like Scottish Gas and Scottish & Southern Energy, the need for improvement was coming to the fore. Contraflow knew they had to investigate new improved ways of working.
“The lack of an integrated solution meant that it was difficult for us to get a complete view of the business, particularly in terms of invoicing and forecasting future work. This was particularly true on the contracts side of the business, where we had nothing, other than Word and Excel, which were supported by paper-based processes.” commented Stephen Moran, Commercial Manager at Contraflow
Following a business process review and requirement analysis, several ERP solutions were evaluated and considered, including NetSuite from Cooper Software. Contraflow concluded that NetSuite’s strong financials, integrated workflows and the extensibility for future growth meant it was the right solution for their business.
The implementation of NetSuite for Contraflow was delivered in 3 phases over a period of 6 months. Cooper Software project managed alongside an independent consultant, working hard to keep the project on schedule and meet key milestones. The on-site consulting and implementation services were complemented by the configuration efforts of the Cooper Software team at their head office in Dalgety Bay.
On-site training was also delivered by Cooper Software to ensure the users had a clear understanding of how the workflows they use are now mirrored in NetSuite. To further support the smooth running of NetSuite, Contraflow engaged Cooper Software’s Managed Service Desk. The service desk’s full time NetSuite specialists solve any support issues, and allow Contraflow users to develop their knowledge, enabling them to be increasingly self-sufficient.
NetSuite has helped to deliver improved visibility and control across the business. As NetSuite integrates all crucial processes, people in key roles can now see exactly what is happening via their own personalised dashboards, reports, and analytics.
The implementation has also made a big difference to invoicing. This was previously carried out using Excel spreadsheets, with data entered multiple times by different people. Now there is a single point of entry, which has led to time savings and significantly improved month-end invoicing.
Stephen Moran said: “By implementing NetSuite we have significantly improved our business systems. It has given us the ability to better identify and streamline our processes and build a tailored solution around exactly what we need. There’s so much more to NetSuite than we are currently utilising and being able to explore what else we are able to do will only bring benefits to the business.”
Frank Cooper, Executive Chairman at Cooper Software commented “This was a fantastic project for us to be part of. Not only have we implemented NetSuite for Contrafow and helped them to improve visibility and streamline their processes across the business, as a company we have had an opportunity to showcase our complete service offering to customers: from consulting, to project management, on-site training and on-going support. We are delighted to have assisted Contraflow in all these areas, helping them to make the project a success.”