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24 Hour Support
Our Support Services Have You Covered
To guarantee success, any ERP project requires on-going support, particularly after an implementation or upgrade. We are here to help. Leveraging our expert knowledge of all things ERP, we cater to all of your support needs. Whether you require post implementation training, external 24/7 help desk support or additional people on-site, we can free up your precious internal resources and plug any knowledge and skill gaps.
Flexible Training Solutions
Comprehensive user training designed to ensure you get the most out of your ERP system.
Managed Service Desk
Let us lighten the load
Our single-point remote Support Desk is a leading option for 3rd-party support for the IFS and NetSuite community.
Added internal bandwidth
Cooper Software's skilled personnel can join you on-site to ensure the success of your implementation, upgrade or even during business as usual.
Training - the key to ERP system success
Structured end-user training is critical to the success of any ERP implementation. At Cooper Software, we offer flexible training solutions which are designed to equip you with the expert knowledge and understanding required to get the most out of your ERP solution. We provide training for all versions and modules of IFS and NetSuite, as well as extensive training on our own suite of products.
From off-the-shelf courses in product functionality, through to bespoke courses tailored to meet individual customer needs, all of our training courses are delivered by our highly experienced team of consultants.
- Overview of solution
- Description of component parts
- Admin: reporting, securities, basic data, print-event server
- Functional: modules, general work flows and Setup.
- Specialised sessions
- Focus on individual modules
- Practical examples
- Tuition on best practice
- Management: Release management, developing plug-ins and interfaces, reporting
SUPPLY CHAIN COMPONENT MANAGER, PIRUM
Managed Service Desk - your support needs covered
With ERP support often needed around the clock, many companies lack the level of expertise and availability required to provide their users with the level of support they need.
Our Managed Service Desk offers 1st and 2nd line support for your ERP solution and is designed to enhance and supplement end user capability, as well as empower users with the ability, know-how and tools to solve complex problems.
Manned by full-time support experts, with extensive experience of our solutions and products, owe help you lighted the load, allowing you to deal with support requests quickly and accurately, freeing up your internal resource for other critical projects.
Our service level options
Semi-managed service, supplementing your in-house resource.
Call-off and ad-hoc support.
Business hours or 24/7 cover.
Option to choose from our menu of add-on services which include technical support and report writing.
“Partnering with Cooper Software to deliver our IFS support requirement ensures that our users have the ability to access the knowledge and support they need, when they need it. As well as freeing up our own internal resources and facilitating the smooth running of our IFS Applications solution, our users are benefiting from a high level of knowledge transfer, significantly increasing their own understanding of the solution.”
INFORMATION SYSTEMS MANAGER, EMINOX
Watch the video - Lighten the load with our Managed Service Desk
Augmentation - additional resource when you need it most
Having access to additional resource when you need extra support for your ERP implementation or upgrade, or even during ‘business-as-usual’ can be of vital importance to maintain service levels within your business.
Our skilled team can join you on-site to augment and enhance your in-house IT team. We can provide vital resource to solve help desk tickets or assist end-users to ensure the smooth running of your day-to-day operations.
Cooper Software engaged with Sky to provide full-time experienced IFS development staff, augmenting their Supply Chain Applications Support team. The engagement model involved spending four weeks on-site locally with the team to create an in-depth understanding of processes, systems and people (Business and IT). Following the on-site knowledge transfer program, our specialists then managed this service both remotely and on site as required, with the assistance of a Programme Manager holding service reviews periodically on-site.
Our in-house Engineering team has developed an extensive product suite to successfully map business and system processes together and plug functionality gaps within existing systems.
Any ERP investment requires on-going support. Our 24/7 support service allows customers to take advantage of our full time experts, freeing up your own internal resource for other critical projects.
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